SHOEI is exclusively distributed in the UK by Feridax.
If you have any questions regarding your SHOEI helmet or warranty issues please take a moment to read through and click the FAQs for further information.
If the FAQs above have not answered your query please fill in the form below, please note however that due to high level of enquries received, we cannot always guarantee a response if the answer is covered in the above FAQs.
SHOEI UK c/o Feridax (1957) Ltd.
Park Lane, Halesowen
West Midlands, B63 2NT
Phone: +44 (0) 1384 413841
Unfortunately not, we are the wholesaler and all of the products on the website are available to purchase from our network of SHOEI retailers.
You will need to return the item along with proof of purchase back to your retailer who will process the claim for you. Please note that we can not deal directly with customers warranty issues. Any issues that you may have will need to be taken up with the dealer from where you purchased the product.
Your local retailer is able to order spare and replacement parts for you.
Our SHOEI Assured centres all have a full range of helmets and spares in stock along with fully trained staff with the expertise to sell you a correctly fitted helmet.
No problem, they are able order the item from Feridax for delivery usually within 48 hours.
All of our products come as standard with a five year guarantee against manufacture defect. A proof of purchase is needed to validate any warranty.
You will need to return the item along with proof of purchase back to your retailer who will process the claim for you.
Your retailer will be able to advise at the time of return as this does depend on the nature of the issue.